Service Care Solutions Ltd

Support Worker (Homeless)

JOB TITLE: Support Worker (Homeless)
LOCATION: Manchester
WEEKLY HOURS: 37.5 Hours
WORK PATTERN: Mon - Sun (7.30am-22.00pm)
The delivery of individual, positive outcome focused support packages to clients of supported schemes.

Ensuring that the support service promotes empowerment and independence.

To be part of a staff team that is committed to ‘best practice' in the social housing field.

Work proactively with clients to achieving their personalised support outcomes.


  • Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.

  • Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.

  • Ensuring that opportunities for education, training and employment opportunities are integral to the support service.

    The aim being to enable clients to develop the life skills to live as independently as possible.

  • Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.


  • High/Good level of communication skills sufficient to deal with customers and external agencies.

    Good level of face to face, on the telephone, via e-mail, letter communication.

  • Tactful and diplomatic when dealing with irate, violent, distressed, complaints from customers, clients, and member of the public.

  • Awareness of current issues affecting the homeless, and awareness of current welfare benefits and grants.

  • Good standard of IT usage including Microsoft Word and Excel.

Also, will be required to go through an enhanced DBS check.

Mon-Sun (7.30am-22.00pm)

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