Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Operations Manager

Operations Manager (Older Peoples Services & Managed Supported Accommodation)
Location: London, Bethnal Green E3 (hybrid working available)
Contract Type: 13 Month Fixed Term Contract (Maternity Cover)
Work Pattern: 37 hours per week
Salary : £ 52,300

A new opportunity has become available for an Operations Manager to oversee the delivery of a comprehensive tenancy management service for a bespoke older persons schemes.

You will work closely with property and estate services colleagues to ensure there is a joined-up approach to managing housing, estates and property related request.

Main tasks and duties -

  • Ensuring the delivery of a high performing, customer focused service to older customers

  • Ensuring the provision of comprehensive housing management service

  • Assistance in the coordination of supported services

  • Ensuring Customer engagement and involvement

  • Deliver effective leadership and performance management of the team

  • Working with the Heads Service and other colleagues to develop, and continuously improve performance across all KPI's and resident satisfaction

  • To manage, monitor and evaluate service activity, delivery and progress against key milestones and cost effectiveness

  • stakeholder engagement both externally and internally

  • contract management of agents providing services

Essential Criteria:

  • Relevant experience of housing and services for older persons

  • Housing management experience across a variety of tenures

  • Change management experience of both people and processes

  • Investigating and resolving complaints across a variety of areas

  • Managing a multi-disciplinary staff / team, including staff who are based remotely and dispersed

  • Performance management including target setting, monitoring, and identifying improvement processes

  • Budget setting and financial management

  • Working in a role that achieves successful outcomes in the delivery of services that meet customer needs

  • Up to date and relevant knowledge of Older people's services, safeguarding, Housing and relevant legislation e.g., welfare benefits, care and support.

    and how these affect the services provided

  • Performance driven with initiative to analyse and assess complex situations and make decisions quickly and effectively and deliver excellent customer service.

Benefits package:

  • Annual Leave: 28 days, plus Bank Holidays

  • Subsidised Gym Membership

  • Simply Health - help towards the costs of dentist, optician and private medical appointments

  • Employee Assistance Programme - including free legal, financial and counselling advice

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

  • Start: June/July 2022
  • Duration: 13 Month
  • Rate: Up to £53500.00 per annum
  • Location: Docklands, England
  • Type: Contract
  • Industry: Property
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis Hodson
  • Tel: 01772 208966
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-05-26 10:52:38 -

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