Service Care Solutions Ltd
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Model Designer

Service Care Solutions are looking for an experienced Model Designer with SC Clearance in London.


About the job:


Aligning to the Operating Model Lead and the broader design the People / Organisational Model Designer will lead the creation of a new organisational model for a newly formed department.

The role will lead the design of the people components of the design and will need to balance strategic thinking and operational activities.


The role has a design focus with an operational mind set and will need to leverage the existing teams (HR, finance, operational teams) for engagement, insight and design collateral.

The role is creating the design rather than managing or overseeing through others.The organisational model will form part of a wider operating model design, introducing new services, team structures, ways of working and role profiles.The role will provide technical knowledge and expertise around organisational design, skills mapping and the creation of functions and teams aligned to services and value alignment.


Role responsibilities:
Will vary according to the requirements, but will likely include:


Conduct structured business analysis activities to achieve agreed outcomes depending on the requirements of each deliverable, ensuring work is completed within agreed timescales and to quality standards.

Develop and maintain effective working relationships with internal and external stakeholders as appropriate to support collaborative working.

Work with HR teams and legal to ensure a thorough understanding of the organisational issues and then provide a route-map to address and solve any hurdles.

Evaluate the current organisational models to determine alignment, ascertaining what elements could be re-used, amended or transformed to achieve the aims of the programme.

Conduct interview, workshops, and data analysis to inform the proposed design, and align to user needs in order to deliver the necessary outcomes.

Ensure any design is future proofed using best practice design and considering any demand to service.

Create role profiles, organograms and other relevant artefacts pertinent to a comprehensive and structured people model and design.



Business analysis - you can investigate problems and analyse options for new and existing services.

You know how to provide recommendations to solutions.

You can work with stakeholders to identify objectives, opportunities and potential benefits available.


Business Improvement Processes - you know how to analyse current services and processes, and can identify and implement opportunities to optimise these.

You can help evaluate and establish requirements using relevant techniques such as gap analysis.


Business Modelling - you can use a wide range of techniques to model situations confidently.You have the ability to take opposing views to build consensus.

You understand how to work with stakeholders and contribute to improving these relationships, using evidence to explain decisions made.

Testing you can review requirements, specifications and define test conditions.

You can identify issues and risks associated with work whilst being able to analyse and report test activities and results.


User Focus - you can identify needs and engage with users or stakeholders to collate user needs evidence.

You can understand and define research that fits user needs.

You can use quantitative and qualitative data about users to turn user focus into outcomes.


If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962.

Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.