Service Care Solutions Ltd
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Digital User Researcher

Service Care Solutions are looking for a Senior User Researcher on a remote working basis.

As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services.

Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent.

You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research and Lead User Researchers to align user research activity.


To be successful in this role, you understand and can apply user-centred service design and delivery practices in a government context.

You have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users, choosing appropriate methods to deliver accessible outputs.

You have the ability to think strategically and understand the wider implications and long-term impact.


The Digital, Data and Technology Directorate is the in-house IT division for a Government entity.

We are currently recruiting several roles to ensure the teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward.

These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.



, As per the Recruitment process - Gather requirements, confirm budget, Manage approvals, Advertise, Sift, Interview & Appoint.


, Liaise with HR Business Partners - approvals, etc
, Onboarding - kit & Access requirements, Induction
, Finance - Requisition, timesheets, receipting, Forecasting, Accruals, Invoice Management
, Value for Money - Manage HoPs/Task manager's Performance reviews of augmented staff
, Extension process
, Offboarding, close access, kit return, close PO's
, Manage Graduate schemes, 1/4ly reviews, monitor spend, Graduate performance reviews
, Capability Partnership - onboarding, offboarding, Financial - requisitions, Accruals, Invoice management
, Budgets
, Gather requirements Professional Services & Employment Agency
, Monthly Forecasting
, Assist with FY Budget Bids
, Liaise with Finance Business Partners
, Provide support to HoP's on Anaplan/process
If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962.

Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.