Service Care Solutions Ltd

Systems Business Analyst

Service Care Solutions are looking for a Systems Business Analyst To support the development of the
information systems within Children's Services and Adult Social Care in Wokingham, with a particular
focus on system configuration.

The role includes the oversight of helpdesk and training functions
and contributes to the security and integrity of ICT systems.


  • Work with operational staff to develop Mosaic, Capita ONE, Core +(IYSS), Connected Care and other associated systems.

    The role has a particular focus on supporting the development of the Mosaic case management system.

  • Configure the systems to meet business needs.

  • Liaise with external suppliers on system requirements that are currently outside the scope of the systems and feedback to operational colleagues.

  • Devise and develop system specifications for new system developments on behalf of operational colleagues.

  • Liaise with external suppliers and internal IT support partners in regard to timing and testing of system upgrades and data base maintenance

  • Execute system testing of upgraded systems prior to release to user acceptance testing

  • Ensure effective change control procedures for upgrades and system changes are in place (in conjunction with the system manager).

  • Support the change request process by advising on system functionality with regard to operational requirements

  • Configure systems to ensure integrity and security of each system.

  • Be responsible for the ensuring the maintenance of data tables and various aspects of user access and role.

  • Provide 2nd line support to the helpdesk in the resolution of user incidents.

  • Manage staff in accordance with Council policies and procedures, including ensuring their continued personal and professional development.

  • Be responsible for awareness of Social Care and Education issues and legislation in relation to own and team's area of work

  • Work with the reports and performance teams to deliver reports for statutory and other reporting requirements.

  • If you are interested in this role or want further discussion please contact Chris Wheeler either via email: or tel: 01772208962.

    Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.

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