Service Care Solutions Ltd
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HR Case Manager

Service Care Solutions are hiring for a HR case manager for a Police force in Preston.

For more information or to apply please contact Lewis Ashcroft on 01772 208962.

Job Purpose

To be the lead HR representative on cases as advised by Senior HR Case Manager, that are considered ‘complex' and requiring specialist HR advice and/or intervention.

Advising and coaching managers on a range of people policies and complex formal cases, balancing the requirements of the individual, the organisation and employment legislation.

Key Responsibilities

  • Work with the Senior HR Case Manager and Senior Employee Relations Manager to ensure effective and efficient management of attendance, performance, misconduct, grievance and other Employer Relations issues.

  • Work closely with the Senior Employee Relations Manager and Senior HR Case Manager to provide HR Case Management on a proactive and interventional basis, giving advice, guidance, coaching and support in the application of the Constabulary's formal employment procedures, including the disciplinary, grievance, capability/performance, attendance management, probationary, ill health and incapacity procedures, and the procedure for dismissal on other grounds.

  • Lead and manage direct reports to ensure that they provide effective services and manage sensitive & complex Employee Relations cases effectively

  • Provide advice and support for line managers, intervening when necessary on complex Employee Relations cases, balancing business needs, welfare and wellbeing support alongside employment legislation.

  • Provide advice and support to staff in complex Employee Relations cases and issues, including welfare, attendance, diversity and performance.

  • Provide advice and support on sensitive and complex Employee Relations cases to Senior Managers including Bullying, Harassment, Discrimination and Discipline issues.

  • Provide professional HR support for misconduct and grievance cases, and to act as advisor to Senior Managers and PSD when required.

  • Provide advice and support to Investigating Officer for discipline and grievance investigations where appropriate and, if there are grounds for considering disciplinary action, gathering evidence, arranging and conducting investigation interviews and producing interview statements and related reports and presenting the investigation at any subsequent formal hearing.

  • Support and advise Senior Managers on the scope of HR investigations, identify witnesses and the direction of the investigation, source appropriate evidence for the investigation, arrange meetings and collate all documentation in a timely, consistent and professional manner.



  • Level 5 CIPD Diploma qualified or equivalent

  • Associate member of CIPD and able to demonstrate continual professional development within HR


  • Recruitment & Selection Trained

  • Chartered member of CIPD

  • Start: ASAP
  • Duration: 3 Months+
  • Rate: £14 - £15 per hour
  • Location: City of Preston, England
  • Type: Contract
  • Industry: Human_Resources
  • Recruiter: Service Care Solutions Ltd
  • Contact: Lewis Ashcroft
  • Tel: 01772 555530
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2022-04-22 10:59:56 -

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