Service Care Solutions Ltd
This job has been posted for more than 30 working days and has expired.

Admin Assistant

Service Care Solutions are hiring for a Admin assistant for London Fire Brigade, please see the below job description and for more information or to apply please contact Lewis Ashcroft on 01772 208962.

Main duties and responsibilities

  • Responsibility for performance and self-development

  • Plan and organise own work in order to ensure that personal and team objectives are met.

  • Provide excellent customer service to both Brigade employees and internal/external clients.

  • Maintain an up to date awareness of statutory and policy information pertaining to the duties of

  • the post.

  • Identify personal development needs and objectives and agree them with line manager.


  • own performance against agreed indicators and objectives.

Administrative Support

  • To maintain and assist in the development of office systems both manual and computerised.

  • To undertake basic research on a range of issues, as directed, and to provide summaries of

  • findings to senior managers.

  • To attend meetings, as required, taking accurate note and undertaking any follow up action as

  • To produce standard correspondence on a range of issues and ensure the accuracy of information

  • to individuals prior to dispatch.

  • To answer the telephone politely and efficiently and help callers with their requirements

  • ensuring high levels of customer care.

  • To receive and assist visitors, both internal and external, identifying their requirements and

  • helping them to achieve the purpose of their visit.

  • To answer letters, emails and other communications promptly and efficiently, passing on

  • information as necessary


  • To assist the HR Service Centre Co-ordinator with the collation and provision of statistical

  • management information.

  • To ensure that all information relating to the work of HR Services is dealt with in a confidential,

  • secure and sensitive manner and in accordance with GDPR and Data Protection legislation.

  • To ensure that HR Service Centre's SLAs and KPIs are met in relation to their designated