Rental Income Officer - County Durham

8 week contract

To start asap!

Working from Home!


ROLE SUMMARY

To work within the rental income team and ensure the efficiency and effective management of the Rent Income and Debit.



MAIN DUTIES & RESPONSIBILITIES

Specific objectives and deliverable will be agreed as part of your annual performance and development review (PDR) process, the points below are a summary of your main duties and responsibilities.



1.

Control the transfer of relevant information to and from rent accounts and amend tenancy information and authorise refunds where appropriate.



2.

Control the rent roll and debit, including clearing of suspense accounts.



3.

Control the issues and setting up of sundry debtor accounts pertaining to properties and tenants.



4.

Investigate, answer queries and deal with correspondence from internal and external customers in writing or by telephone.



5.

Liaise with external agencies, i.e.

Department for Work and Pensions, Housing Benefits, and Citizens Advise Bureaus etc to resolve queries and issues arising

6.

Provide detailed advice and information on all aspects of the housing rent system for tenants and other departments, promoting a caring image in line with the organisation vision and values.



7.

Balance cash on a regular basis to comply with audit requirements.



8.

Control process for Direct Debits.



9.

To deputise for the Senior Rental Officer in their absence.



10.

Manage health and safety issues in your area of responsibility in line with the relevant section(s) of the relevant Health and Safety Policy.



11.

Comply with organisation confidentiality and information security policies at all times.



Your duties may vary from time to time within the broad remit of your role and grade.

You are required to undertake any such reasonable and appropriate duties.