Service Care Solutions are recruiting for an experienced Business Change Manager to work on a full-time, long-term contract based in South-West London.

Job Purpose

The purpose of this role is to provide support to the Business Change Leads to manage and develop the national Change Network, by providing change management support, training, guidance and assurance in order to deliver change in a way that minimises disruption to operational delivery, build capabilities and realise benefits
Key Responsibilities

The role will also be expected to contribute to development and maintenance of the Business Change ‘Centre of Excellence' i.e.

continuous improvement of framework, methodology, tools and templates, taking into account lessons learned from using these, plus advice and guidance to others.

The key responsibilities of the BCM are:

, Support the Business Change Leads in the day-to-day management and implementation of the business change frameworks and toolkits, ensuring change interventions are identified and addressed to help realise benefits across the national CT Network.
, Support the Business Change Lead to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members who are ‘business change owners') across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively.
, Develop business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives.
, Effectively capture, utilise and share insight and views from a diverse range of change stakeholders to ensure better delivery and embedding.
, Work with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate.
, Actively engage and coach those responsible for delivery of programmes and projects, to embed the use of Portfolio business change tools and encourage an inclusive working culture.

Skills

, Use information to judge business change to support effective decision-making.
, Ability to provide effective challenge to support delivery of business change management.
, Ability to support people with limited knowledge of effective business change management.
, Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
, Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds.

Essential Experience

, Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary.
, Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
, Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios.
, Experience at supporting the management of organisational change blockers and issues to resolution.
, Previous experience of working in (local) government, a security agency or policing is essential.

Qualifications

, Essential:
o APMG Change Management: Practitioner

If you wish to apply, please call Martin Cookson on 01772 208962.