Service Care Solutions Ltd

Housing Assistant

Job Title: Housing Assistant

Locations: Bedfordshire - SG17

Contract Type: ongoing

Work Pattern: Monday-Friday 37 hours per week

Start Date: 24/10/2021

A new opportunity has become available for a Housing Assistant to help with business support duties within a busy Social housing team.

This is a 6-month contract to assist with peak work load

Main tasks and duties -

The Housing Assistant will carry out admin tasks such as

  • managing the inbox, assist applicants to complete applications, answer telephone, response to email enquiries from customers and assist customer with collecting documents.

  • To maintain and update filing and information systems and records in the office.

  • Assist vulnerable customers to make applications over the phone

  • Assist customers with new document collection system when implemented with new customer portal

  • Maintain appropriate comprehensive records of residents to ensure an effective housing service.

  • Test new IT systems

Essential Criteria:

  • Experience of working within an office / administration environment

  • Providing clear information and answering questions both on the phone and via email

  • Computer literate in particular with Word and Excel

  • At least 1 years administrative experience in a busy, customer service focused office environment

  • An NVQ II in administration or equivalent or have equivalent relevant experience

  • Knowledge of housing providers and support services for vulnerable groups

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to

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