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Job Description
Service Care Solutions has a new and exciting opportunity which has become available working as an Administrator for Bolton Council
Bolton Council are currently looking for someone who is can work 37 hours per week, on a initial 6 month contract
Key responsibilities
Delivering and overseeing support services to specialised areas, advising colleagues on specific systems or processes.
Planning and supervising a support teams short and medium term work activities in response to a managers general instruction.
Organizing and resolving most issues independently.
Key requirements
Competencies to NVQ administration level or equal.
Proven written and oral communication skills.
Previous minute taking experience
APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk
Why Service Care Solutions?
A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
We operate nationwide working with both public and private domains.
All Compliance paid for including DBS and Social Work registration.
We operate 3 payrolls per week
Bring your Job to us bonus of £250
Refer a friend Bonus of £250
....Read more...
Type: Contract Location: Bolton, England
Start: ASAP
Duration: 6
Salary / Rate: Up to £14.36 per hour
Posted: 2024-03-26 23:40:02
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Job title: Complaint Resolution Administrator Location: Sittingbourne, ME9 Start Date: ASAP Contract Type: 6 months Weekly Hours: 36 hours per week Work Pattern: Monday - Friday (Office based 5 days)We would like an experienced administrator person with good communication skills, used to working with and assisting a team by providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the Complaint team.Responsibilities
Deliver a Great Complaints Experience: Ensure complaints are handled in line with the Housing Ombudsman's and regulatory code, focusing on customer satisfaction and efficient resolution.
Administrative and Organisational Support: Provide vital support to the team through administrative and organisational tasks, including ordering supplies, updating databases, handling paperwork and post.
Customer Interaction: Be the point of contact for new complaints, compliments, MP enquiries, and payment requests, ensuring detailed notes are recorded on the CRM system.
Customer Expectation Management: Manage customer expectations regarding policies and procedures in a non-confrontational and customer-focused manner, offering appropriate alternatives where possible.
Meeting Coordination: Arrange and coordinate meetings, including preparing documents, booking venues, and taking accurate minutes to drive effective decision-making.
Database Management: Accurately record all customer contacts, complaint details, actions, and learning points on management systems, maintaining a comprehensive record for analysis and improvements.
Relationship Building: Foster strong relationships with colleagues and Complaints Service Panel members, enhancing collaboration and teamwork.
Person Specification
Previous experience assisting customers in a busy customer-facing environment through various communication channels.
Excellent customer service skills, showcasing empathy and understanding in addressing customer concerns.
Proven ability to effectively handle challenging situations with resilience and composure.
Knowledge of general office and administrative procedures and the ability to manage tasks efficiently.
Effective communication skills, both written and verbal, adapting your style to suit different audiences and preferences.
Outstanding organisational skills and the ability to prioritise work to meet deadlines effectively.
Self-motivation and a proactive approach to problem-solving, demonstrating adaptability and flexibility.
Proficiency in Microsoft Office packages, particularly in word processing, report generation, and data entry.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Sittingbourne, England
Duration: 6 Months
Salary / Rate: Up to £14.56 per hour
Posted: 2024-03-25 23:40:02
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Temporary General Administrator £14 to £17 per hour inclusive of NI and Holiday pay, This is dependent on experience - Immediate starts
We are currently working with General practice looking for temporary staff and they are re in search of a General Administrator to join the team for approximately 2 - 3 months on a part to full-time basis based in Cheadle Health Stockport
Key Responsibilities:
- Perform general administrative duties to support daily operations.
- Collaborate with the team to ensure efficient workflow.
- Handle inquiries and provide assistance to staff and clients.
- Maintain organized records and documentation.
Requirements:
- Previous experience in general administrations
- Excellent communication and organisation skills
- Familiarity with EmisWeb system is desirable but not essential
- Flexibility with working hours; open to both flexible and set times.
- Immediate availability is preferable.
- Primary care experience would be desirable
If you are interested in this opportunity, please send your CV and a cover letter to brett.smith@servicecare.org.uk
Please note: No sponsorships or Visa applicants can be accepted at present ....Read more...
Type: Permanent Location: Stockport, England
Salary / Rate: £11 - £20 per hour
Posted: 2024-03-25 23:40:02
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Job Description
Service Care Solutions has a new and exciting opportunity which has become available working as an Administrator for Bolton Council
Bolton Council are currently looking for someone who is happy to work 37 hours per week.
Key responsibilities
Obtaining standard data and information in order to create documents or answer simple queries.
Be able to prepare standard and non standard documentations (reports, presentations, letters etc).
This will also mean have the ability to use a range of computer software packages.
Perform simple interpretation, analysis and manipulation of date, tasks or information.
Receiving and responding to enquiries to and from customers, and understand when to escalate more complex queries to the appropriate people.
Key requirements
Competencies to NVQ administration level or equal.
Proven written and oral communication skills.
APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk
Why Service Care Solutions?
A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
We operate nationwide working with both public and private domains.
All Compliance paid for including DBS and Social Work registration.
We operate 3 payrolls per week
Bring your Job to us bonus of £250
Refer a friend Bonus of £250
....Read more...
Type: Permanent Location: Bolton, England
Start: ASAP
Duration: 5
Salary / Rate: Up to £14.36 per hour
Posted: 2024-03-25 23:40:02
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Job title: Team Assistant Location: Horsham RH13 Start Date: ASAP Contract Type: Ongoing Weekly Hours: 35 hours per week Work Pattern: Monday - Friday (Hybrid)We are seeking a highly organized and proactive Team Assistant to join our team.
As a Team Assistant, you will provide a full range of administrative and support services to facilitate the effective and efficient operation of the team/department.Responsibilities
Assist others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department.
Intercept and screen telephone calls, emails and written correspondence, dealing with, or redirecting enquiries to the appropriate areas, as necessary.
Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes.
Booking appointments, updating calendars and arranging travel/accommodation as required.
Liaison with members of staff in other departments and external contacts / customers, in relation to the team/department's area of work.
Develop and maintain administrative and office systems, databases/spreadsheets, as required.
Provide guidance and interpretation on relevant policies, procedures, and regulations.
Assist in, and in some cases lead on the implementation of continuous improvement of business and administrative processes relevant to the working area.
Order and maintain stationary and equipment supplies, ensuring purchase orders are raised in accordance with procedures, and other financial systems are updated where required.
Deal with petty cash and/or other small amounts of income as required.
Provide project support to the team and to lead on administrative projects as required.
No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described.
Person Specification
Proficient in the use of Word and Excel, including the ability to create spreadsheets and documents to support the project management process, manipulate data, produce statistics and reports.
Sufficient knowledge of functional area(s) or related professional field, where the exercise of judgment is limited to applying applicable policies, procedures, regulations.
Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets
Oral and written communication skills sufficient to interpret and apply policies and procedures and to resolve problems, and to present a professional approach to all customers and stakeholders.
Planning across multiple projects, stakeholders, and priorities.
Willingness to learn and develop ideally into further roles within the team.
Oral and written communication skills.
Excellent organisational skills and attention to detail.
IT literate (good working knowledge of MS Office technologies, demonstrated experience with M365 App suite a plus).
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Horsham, England
Start: ASAP
Salary / Rate: Up to £14.29 per hour
Posted: 2024-03-24 23:40:02
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Job Title - Repairs Assistant
Location - Ashford TN23
Contract - Temp
Hours - 37
Role summary -
This company is seeking a highly motivated and enthusiastic Repairs Assistant to join their team.
As a Repairs Assistant, you will be responsible for providing administrative and telephone support to the Responsive Repairs, compliance, and in-house electrical Teams.
You will also assist in the delivery of a customer-focused service by influencing efficient and positive outcomes for tenants within the scope of the company's policy and budgets.
Key Responsibilities:
Provide telephone support to the various repairs teams to deal with and manage queries.
Ensure telephone or other contact or correspondence methods for property repair matters are responded to in a friendly and professional manner, in accordance with service level expectations.
Resolve as high a percentage as possible of general enquiries directly using information systems and knowledge of housing policy.
Support the Repair Delivery team, Supervisors, and Managers along with support for the planned works/compliancy team and electrical in-house team in effective liaison with contractors and other partners as required.
Provide administrative support related to the repairs and maintenance function including (but not exclusively) the following:
Dealing with routine, urgent and emergency correspondence.
Raising repairs jobs on the computer system.
Issuing of accurate repair order instructions to appropriate DLO staff and contractors within agreed timescales and financial limits.
Issuing of accurate appointed and appropriate property inspections in accordance with guidelines.
Authorisation and processing of contractor variation orders within agreed timescales and financial limits.
Authorisation and processing of contractor invoices within agreed timescales and financial limits.
Contact and administration of repairs works post-inspection in accordance with agreed criteria.
Any other general administrative support and reasonable management request as required.
Requirements:
Minimum one years previous experience in work involving dealing directly with the general public or customers.
Previous experience of working in a building maintenance or construction-related environment.
GCSE grade C or above (or equivalent).
NVQ Customer Service Level 2.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Ashford, England
Salary / Rate: Up to £11.46 per hour
Posted: 2024-03-24 23:40:02
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Business Support Officer
Job Description
South Gloucestershire Council are looking for a Business Support Officer to join their team.
As a Business Support Officer, you will be responsible for providing administrative support to professional teams within Kingswood Hub and Westgate Centre, Yate.
These teams sit under Children's Services and are responsible for the safety and welfare of children and young people.
Key Responsibilities
Provide administrative support to professional teams within Kingswood Hub and Westgate Centre, Yate
Take minutes for child protection & safeguarding meetings
Provide general administrative support
Input/retrieve information from specialised databases maintained in the department
Search for personal information relating to a child or young person
Requirements
Accuracy and attention to detail
Experience in note taking would be desirable
Previous experience within Business Support
How to Apply
If you are interested in this Business Support Officer (CAH) role, please apply now with your CV
....Read more...
Type: Contract Location: Bristol, England
Start: ASAP
Duration: 3 months
Salary / Rate: Up to £15 per hour
Posted: 2024-03-24 23:40:02
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Job title: Receptionist Location: Watford WD17 Start Date: ASAP Contract Type: Ongoing Weekly Hours: Rolling rota with 2 early shifts (8:00-16:30), 2 late shifts (12:30-21:00) and 2 days offWe are currently seeking a temporary receptionist for a hostel.
The successful candidate will be responsible for providing administrative and reception support to the hostel.
This is a 4-month temporary position with the possibility of becoming permanent.
The ideal candidate will have previous reception and administration experience and preferably have worked in the homeless and housing sector.Responsibilities
Provide administrative support to the hostel
Answer and direct phone calls
Greet visitors and direct them to the appropriate person or department
Maintain a tidy and welcoming reception area
Assist with general office duties as required
Person Specification
Previous reception and administration experience
Experience working in the homeless and housing sector is desirable
Excellent communication and interpersonal skills
Ability to multi-task and prioritise tasks effectively
Proficient in Microsoft Office
Must have a current DBS
Flexibility to cover permanent staff absence
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Watford, England
Salary / Rate: Up to £14.21 per hour
Posted: 2024-03-24 23:40:02
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Job title - Administrator Port Health Location - Ashford Contract - 3 Week Temporary Hours - Monday to Friday, 37 Hours per week Start Date - 22nd April 2024Role overview:The Administrator Port Health position will be providing administrative support to the Port Health team, focused on setting up accounts to enable customers to pay for documentation checks for consignments entering the UK.
Responsibilities:
Assisting with all Customer contacts promptly and proactively, taking ownership of customer queries and following through to completion of their account.
Undertaking any followup administrative work or inputting information on to the system arising from enquiries.
Use of IT systems to manage enquiries and provide information to customer queries, supporting customers by telephone or email regarding the setup of their account to complete documentation checks.
Assisting agents of importers with advice on how to pay for documentary checks, and where to find the appropriate charges.
Further assisting customers with payment methods, processes, and signposting to appropriate web pages to calculate their charges.
Candidate Requirements:
Prior Customer Service experience both written and verbal.
Ability to prioritise deadlines and workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to bradley.davies@servicecare.org.uk ....Read more...
Type: Contract Location: Ashford, England
Start: 22.04.2024
Duration: 3 Weeks
Salary / Rate: Up to £11.67 per hour
Posted: 2024-03-21 23:40:02
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Job title - Property Services Support Officer Location - Nuneaton, CV10 Contract - 5 Months Hours - Monday to Friday, 37 Hours per week Start Date - ASAPRole overview:The Property Services Support Officer role aims to deliver an excellent day to day core housing repairs service, including technical support and dealing with repair queries, requests, complaints, work scheduling and making appointments.
You will be working with the Senior Property Services Officer and wider Housing teams within the council to ensure excellent service is provided to customers, both internal and external.Responsibilities:
Assist with day to day delivery of core housing repairs service.
This includes providing administrative duties to operationally run the voids, planned maintenance and reactive repairs sections.
Handling customer repair queries, requests, complaints/comments, scheduling work and making appointments.
Being proactive in identifying opportunities for improvement and maintaining existing improvements.
Effectively communicating with the customers, other team members and stakeholders in a professional manner.
Ensuring cooperation with other Property Services teams to ensure areas of high demand an excellent quality of service is being delivered.
Assisting with ensuring work is being carried out in accordance with Health and Safety Legislation, particularly working with asbestos and in adherence to Asbestos management procedures.
Candidate Requirements:
Prior experience dealing directly with customers via telephone.
Ability to prioritise deadlines and workload.
Experience in property services.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Brad at Service Care Solutions on 01772 208 966 or send an E-Mail to bradley.davies@servicecare.org.uk ....Read more...
Type: Contract Location: Nuneaton, England
Duration: 5 months
Salary / Rate: Up to £11.79 per hour
Posted: 2024-03-21 23:40:02
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Job Advertisement: Evidence Management Officer
Thames Valley Police is currently recruiting for an Evidence Management Officer to join their team.
This role plays a vital part in ensuring the efficient processing and management of all evidential property held by the force.
If you are detail-oriented, proactive, and thrive in a dynamic environment, we want to hear from you.
Position: Evidence Management OfficerLocation: Thames Valley Police, High Wycombe Salary: CompetitiveContract: Full-time.
initial 6 month contract
About the Role:As an Evidence Management Officer, you will be responsible for managing the security, storage, and disposal of evidential property in accordance with police procedures.
You will ensure the integrity and continuity of all physical evidence held by the force and provide support to officers and staff engaged in evidence management.
Key Responsibilities:
Take accountability for the management and safety of all physical evidence held by the force.
Assess, prepare, and dispose of property in accordance with legislation and policy.
Act as a subject matter expert in evidence management, providing advice and support to officers and staff.
Identify and resolve issues related to evidence management and maintain quality control/assurance.
Maintain an efficient storage system and ensure compliance with Health and Safety regulations.
Manage the security of evidence storage facilities and transportation of hazardous items.
Attend court when required to account for evidential property in support of prosecutions.
Requirements:
Proven ability to work quickly and accurately under pressure.
Strong problem-solving skills and ability to work independently.
IT literate, including proficiency in Microsoft Office applications.
Understanding of relevant legislation and willingness to learn new policies and procedures.
Excellent customer service skills and ability to engage effectively with stakeholders.
Good standard of education with GCSEs (Grade 9-4/A-C) or equivalent.
Capability to travel to different locations across the force and work flexible hours, including evenings and weekends.
Recent administration experience (Desirable).
How to Apply:To apply for this role, please submit your CV to Lewis.Ashcroft@servicecare.org.uk.
....Read more...
Type: Contract Location: High Wycombe, England
Salary / Rate: £13.01 - £16.73 per hour
Posted: 2024-03-20 23:40:02
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Job Title - Planner/Scheduler
Location - Swindon
Contract - Temp
Hours - 37
Role summary -
The Client is seeking a skilled Planner/Scheduler to join their team.
The successful candidate will be responsible for managing the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
They will also monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.
The Planner/Scheduler will work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
They will be the first point of contact for the company's Operational teams by answering phone calls via their dedicated scheduling line and supporting with calls from customer services should cover be required.
The Planner/Scheduler will plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs where necessary, this can be up to 30 operatives.
They will ensure all works orders received are scheduled upon their agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
The successful candidate will also ensure that customers are contacted and aware of any changes in agreed appointments.
Key Responsibilities:
Manage the day-to-day planning across all of Swindon Borough Council Operations team
Ensure jobs are adequately allocated, attended, re-booked or forwarded on as necessary
Monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
Work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems
Be the first point of contact for the company's Operational teams by answering phone calls via their dedicated scheduling line and supporting with calls from customer services should cover be required
Plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs where necessary, this can be up to 30 operatives
Ensure all works orders received are scheduled upon their agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators
Ensure that customers are contacted and aware of any changes in agreed appointments
Requirements:
Proven experience as a Planner/Scheduler or similar role
Excellent organisational and time-management skills
Ability to work under pressure and to tight deadlines
Good communication and interpersonal skills
Ability to work within a multi-skilled approach
Good IT skills and experience using appropriate IT systems
Ability to prioritise workload and manage conflicting demands
Knowledge of health and safety regulations and requirements
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Swindon, England
Salary / Rate: Up to £13.70 per hour
Posted: 2024-03-19 23:40:01
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Minute Taker
Key Responsibilities
Take minutes during child protection case conferences and complex strategy meetings
Note-take a variety of other meetings when necessary
Ensure accurate records are kept
Work closely with other team members to ensure a smooth and efficient process
Requirements
Previous experience as a Minute Taker
Excellent listening and note-taking skills
High level of accuracy and attention to detail
Ability to work well under pressure and meet deadlines
Strong communication and interpersonal skills
Proficient in Microsoft Office and other relevant software
Qualifications
GCSEs or equivalent
How to Apply
If you are interested in this Minute Taker role, please submit your CV
....Read more...
Type: Contract Location: Plymouth, England
Start: ASAP
Duration: 1 year
Salary / Rate: Up to £14 per hour
Posted: 2024-03-19 23:40:01
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Job Title: Customer Service Coordinator (General) (Admin and Clerical) Salary: £13.69 P/H Umbrella LTD Hours: 37 Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday - Friday | 09:00 - 17:00 We are looking for a dedicated Customer Service Co-ordinator to join our client's Business and Commercial Operations team.
This vital role focuses on enabling effective customer access to a wide range of services within the Public Realm sector, ensuring the delivery of high-quality service and customer satisfaction.Key Duties and Responsibilities:
Serve as the first point of contact for public enquiries, particularly around Allotments, delivering an effective response across various communication channels.
Play a crucial role in the administration and delivery of Allotments, Bereavement Services, Car Parking, Engineering, and Public Realm Assets.
Maintain accurate records and GPS locations for assets, including allotments, tenancy/licence details, and arboricultural assets, ensuring data is up-to-date and compliant.
Prepare reports for service managers on service demand and response, showcasing your ability to analyze and present data effectively.
Manage financial transactions, including invoicing, ordering equipment, and coordinating debt recovery efforts, demonstrating your adeptness in financial systems.
What We're Looking For:
A minimum of 5 GCSEs grades A-C or equivalent, including Maths and English.
Proven experience in frontline customer support services, financial transactions, and resolving customer enquiries.
Strong knowledge of maintaining records, reporting data, and using office software for administrative services.
Excellent communication and organisational skills, with a strong customer ethos and a “can-do” attitude.
Ability to work effectively both independently and as part of a team, with a keen eye for detail and problem-solving skills.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Exeter, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £13.69 per hour + Umbrella Per Hour
Posted: 2024-03-19 23:40:01
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Job title - Project Officer Location - Ealing Contract - Temp Ongoing Start Date: Asap
Salary: £17.71 Umbrella p/h
Service Care Solutions are seeking a Project Officer on a Temp basis to join our client's team in London.
You will be responsible for providing project management support to the team ensuring all KPI's and regulatory requirement are achieved.
Key Responsibilities:
Managing the team email inbox, assuming responsibility for addressing queries from both internal and external partners by furnishing comprehensive and timely responses or updates.
Ensuring accurate assessment and interpretation of surveyor reports to facilitate the allocation of works to suitable contractors.
Serving as a primary point of contact for internal stakeholders, furnishing transparent progress updates on ongoing works.
Generating reports and compiling data to facilitate the monitoring of contractor performance.
Coordinating with contractors to verify and efficiently oversee works until completion.
Cultivating and sustaining effective working relationships with both internal and external stakeholders, collaborating as necessary to provide updates on repairs in progress.
Taking charge of data management, guaranteeing accessibility and reportability of information.
Required Experience:
Dynamics Experience
Repairs Experience
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk
....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Salary / Rate: Up to £17.71 per hour + Umbrella p/h
Posted: 2024-03-19 23:40:01
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Job Title - Business Support Officer
Location - London E1
Contract - Temp
Hours - 35
Role summary - The client is looking for a highly motivated and organised individual to join their team as a Business Support Officer.
As a Business Support Officer, you will be responsible for providing administrative support to various services within the company.
You will be expected to maintain efficient systems for administrative support and provide advice to services as directed.
Key Responsibilities:
Provide high-quality administrative and advisory support to services
Utilise information technology to facilitate the effective execution of duties and responsibilities
Maintain and update databases and case management systems
Develop, maintain and review all filing systems
Organise and administer meetings
Undertake a broad range of finance tasks
Cover as required at receptions and helpdesks
Actively contribute to the company's priorities and outcomes
Promote equality among all staff and ensure that services are delivered in a non-discriminatory way
Deal with clients and service users in a professional manner
Adhere to changes in legislation, statutory and regulatory change
Provide administrative cover for other staff and teams within the business support service
Ensure full compliance with GDPR policy and process
Requirements:
Comprehensive range of high-quality administrative and advisory support experience
Excellent IT skills
Experience in maintaining databases and case management systems
Strong organisational skills and attention to detail
Ability to work under pressure and meet deadlines
Excellent communication and interpersonal skills
Experience in finance tasks
Ability to work as part of a team
Flexible and adaptable
Full compliance with GDPR policy and process
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.76 per hour
Posted: 2024-03-19 23:40:01
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Job Title - Planner/Scheduler
Location - Swindon
Contract - Temp
Hours - 37
Role summary -
The Client is seeking a skilled Planner/Scheduler to join their team.
The successful candidate will be responsible for managing the day-to-day planning across all of the team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
They will also monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.
The Planner/Scheduler will work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
Key Responsibilities:
Manage the day-to-day planning across all of the team
Ensure jobs are adequately allocated, attended, re-booked or forwarded on as necessary
Monitor the company's systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
Work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems
Be the first point of contact for the company's Operational teams by answering phone calls via their dedicated scheduling line and supporting with calls from customer services should cover be required
Plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs where necessary, this can be up to 30 operatives
Ensure all works orders received are scheduled upon their agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators
Ensure that customers are contacted and aware of any changes in agreed appointments
Requirements:
Proven experience as a Planner/Scheduler or similar role
Excellent organisational and time-management skills
Ability to work under pressure and to tight deadlines
Good communication and interpersonal skills
Ability to work within a multi-skilled approach
Good IT skills and experience using appropriate IT systems
Ability to prioritise workload and manage conflicting demands
Knowledge of health and safety regulations and requirements
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Swindon, England
Salary / Rate: Up to £13.70 per hour
Posted: 2024-03-19 23:40:01
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Job Title - Housing Repairs Co-Ordinator
Location - London Islington
Contract - Temp
Hours - 35
Role summary -
This is an excellent opportunity to join a dynamic team within a fast-paced environment.
The Housing Repairs Co-Ordinator will be responsible for diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments.
The successful candidate will have experience in a contact centre answering high volumes of calls to ensure targets are met, as well as dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner.
Key Responsibilities:
Diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments
Answering high volumes of calls in a professional, polite, sensitive, efficient, and timely manner
Liaising with other departments, agencies, and contractors as appropriate
Processing service requests in line with policy and providing advice and information to customers
Contributing towards the overall service objectives and targets of the Housing Repairs Services Team
Complying with Islington Council's core values of public service, quality, equality, and empowerment
Requirements:
Minimum of 1-year experience of administering a Repairs Scheduling System
Knowledge and understanding of current issues relating to social housing and social housing repairs
ITQ2 or equivalent Information Technology skills
Minimum of 1-year experience of working within a responsive repairs environment and housing management systems
Experience of dealing with all aspects of building maintenance/repairs in a busy environment
Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures, and guidelines meeting tight deadlines
Typing speed 30 words per minute with good attention to detail
Ability to problem solve and diagnose repairs accurately
Excellent customer care skills, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner
Excellent communication skills and the ability to liaise with various internal and external parties
Ability of working in a team and contribute to the team's overall performance
Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of Islington Council
Minimum of 1-year experience of administering a Repairs Scheduling System
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Type: Contract Location: West End, England
Salary / Rate: Up to £17.38 per hour
Posted: 2024-03-19 23:40:01
