Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.

Location: Manchester

Job role/responsibilities:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

• Effective use of a variety of contact channels in handling customer enquiries.


• Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.


• Logging customer feedback relating to public transport.


• Support service for colleagues in Travel shops.


• Complete relevant administration processes relating to contact centre services.


• Ensure you comply with all organisational policies and relevant legislation.

Knowledge/Experience required:

• Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.


• Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.


• Experience of liaising with internal colleagues to resolve issues.


• Experience of working within an organisations policies and procedures.


• Demonstrable success in a target driven role.


• Experienced user of Microsoft Office and Database systems.


• Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.

Qualifications required:

• Educated to GCSE or level equivalent.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.