Job Title - Customer Service Assistant

Location - Whitechapel E1

Contract - Temp

Hours - 35

Role summary -

Join our team and become the front line ambassador for our vibrant library, learning, and information services.

As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need.

Your role will contribute to the delivery of national library initiatives

Key Responsibilities:

• Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally.


• Deliver high-quality library, learning, and information services that exceed customer expectations.


• Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store.


• Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere.


• Provide courteous and efficient customer service, offering guidance and assistance as required.


• Uphold high standards of customer care, addressing individual needs and handling complaints professionally.


• Support Store objectives and maintain site regulations in collaboration with security staff.


• Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery.


• Assist with shelving, stock management, and promotional activities.


• Register new members and facilitate self-service systems for customers.


• Ensure the store remains tidy and presentable, welcoming customers with a clean environment.


• Contribute to Store programs and activities for all age groups, from storytelling to homework clubs.


• Support learning and library activities, providing guidance and access to resources.


• Maintain cleanliness and safety standards in accordance with Health & Safety protocols.


• Promote equality and inclusion, ensuring services are accessible to all.


• Support organisational learning and innovation, participating in training and development activities.


• Promote sustainability and accountability in all aspects of work.

Requirements:

• Willingness to work evenings and weekends.


• Completion of a DBS check.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk