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Complaint Officer
Job title - Complaint Officer
Location - London W6
Contract - Temp Ongoing
Start Date: Asap
Salary: £24.78 Umbrella p/h
Service Care Solutions are looking for a Complaint Officer to join our clients team in London.
You will be responsible for coordination and effective management of the company complaint processes.
Key Responsibilities:
- Supervise the effective management and documentation of complaints within the complaints database, conducting routine inspections of recorded cases and providing feedback for necessary enhancements.
- Collaborate with the Housing Ombudsman Service (HOS) regarding cases, furnishing requested information and coordinating with managers for data provision.
- Generate complaints data for operational managers and directors to foster learning and improvement, including the reporting of review outcomes and Housing Ombudsman inquiries.
- Manage the recruitment and establishment of a pool of independent reviewers and managers, overseeing recruitment processes, training, and ongoing support.
- Contribute to enhancing complaint responses and handling by conducting regular quality assurance audits on correspondence, follow-ups, and adherence to timelines.
- Ensure the Customer Experience Manager and relevant operational managers are informed of any complaints posing potential risks to overall customer service, regulatory compliance, or reputation.
Desirable Experience:
- Experience within Social Housing.
- Experience in complaints.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk
- Start: ASAP
- Rate: Up to £24.78 per hour + Umbrella p/h
- Location: Brentford, England
- Type: Contract
- Industry: Customer_services
- Recruiter: Service Care Solutions Ltd
- Contact: Arran Fitchie
- Tel: 01772 208 966
- Fax: 01772 471473
- Email: to view click here
- Posted: 2024-03-19 10:08:36 -
- View all Jobs from Service Care Solutions Ltd
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