Service Care Solutions Ltd

IT Technician

Grade: Admin Band 4, for a IT Technician
Hours: 09:00 to 17:00 (37.5 hours a week)
Start date: ASAP


Duties:
Setup & Support of Total Mobile users
Initial triage of connectivity / access to Total Mobile by iPad & mobile phone users
Support for Trust VOIP telephone issues


Total Mobile:
, Configuration and activation of new user accounts on Total Mobile portal
, Linkage of new accounts to RiO user accounts
, Users unable to log into Total Mobile - password resets
, Initial investigation of Total Mobile app related issues such as non-synchronisation of visits
, Initial triage of reported connectivity issues with escalation to IT Help Desk if required
, Escalation of such issues to Total Mobile Service Desk
, Creation and maintenance of knowledge base document / FAQs for users
, Support for testing - account creation, appointment creation in test environments
VOIP:
, Configure our Cisco Call Manager to make changes to directory numbers, devices, call flow etc either as part of small scale project work or problem resolution
, To liaise with BCHC staff to identify, advise and resolve problems and process new configuration requests
, Escalate issues and liaise with third party suppliers to assist with problem resolution
, Be willing to travel to various Trust sites to assist with problem resolution
, Maintain all VoIP operational documentation when changes are made


Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability.

If this sounds like you, and if you want to discuss the role further then please contact Matt at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to matthew.robertson@servicecare.org.uk

The Benefits of Service Care Solutions:
, £250 training allowance
, Excellent pay rates
, Exceptional referral bonuses
, Specialist's Non-Medical Non Clinical consultants offering single point of contact
, Frequent notifications for upcoming opportunities via text and email
, Nationwide provider of staff to cover over 40 different NHS trust and private organisations
, DBS disclosures provided via fast track online services free of charge.




Share Job