Service Care Solutions Ltd

Repairs Administration Team Leader

An excellent opportunity has come up with one of my clients for an experienced Repairs Admin Team Leader to work in their Property Services department.

This is a permanent role based in Lewisham with a salary of up to £36,680 per year
My client is one of the largest landlords in the UK owning and managing over 50,000 properties across London and the South East.

They are looking for an experienced Team Leader Administrator to supervise and develop the team in the delivery of an excellent administrative support service to Property Services to ensure an effective delivery of excellent service to customers.
For the successful Candidate, my client offer an excellent and unique Benefits package that can be adapted to suit each individual, such as the ability to work from home and other Office locations.

They offer employees the opportunity to choose from a wide variety of benefits using a flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more.

They also offer a number of substantial Core benefits including an impressive Pension Scheme.
Job role -
, Manage and coordinate all administrative activities related to the Property Services team to ensure customer and contractor enquiries are promptly dealt with.


, Develop a culture of continuous service improvements and strive to deliver KPI performance on all targets.


, Motivate and develop the Administrative Team through the provision of regular coaching, individual one-to-one meetings and performance based reviews.


, Provide individuals with access to appropriate training, tools and support in order deliver the expected levels of service excellence.
, Contribute as a key member of the Property Services Team and to work collaboratively with other managers within Property Services, and across the Group.


, Work within agreed budgets and control costs and ensure adherence with financial procedures at all times.

Produce reports and other information as required.


, Provide regular financial and performance information to facilitate effective management of the business and analyse available information to report on trends, risks and opportunities to ensure effective and efficient service delivery.
, Assist with the development and maintenance of quality systems and processes to help ensure an effective customer focused repairs service.

Candidate profile -
, Previous management experience with a Repairs & Maintenance background is essential.
, Someone who takes ownership is delivery focused seeing things through to the end.
, You will have excellent communication and relationship building skills and a keen customer focus.
, Experience of leading and motivating a team to achieve high standards of service.
, Ability to provide consistent expert advice and to use excellent situational judgement.
, Be able to solve complex problems whilst using standard procedures and processes.
, Have a rigorous attention to detail and be thorough in updating systems.
, Demonstrate the ability to build successful working relationships across the organisation.
, Ideally you will have a social housing, local authority or call centre background.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk



  • Start: February 2018
  • Duration: Permanent
  • Rate: Up to £36680 per annum + Comany benefits
  • Location: Lewisham, London, England
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: Service Care Solutions Ltd
  • Tel: 01772208966
  • Fax: 01772 471473
  • Email: to view click here
  • Posted: 2018-01-14 23:40:02 -

  • View all Jobs from Service Care Solutions Ltd


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