Service Care Solutions Ltd

IT Service Desk Analyst

I am currently recruiting for an IT Service Desk Analyst to work in the Kent area.

This role is initially for a 3 month contract with the possibility to extend further.

Candidates will deliver first line ICT support for my clients ICT Service staff and its customers to support their business functions.

The successful candidate must have worked on an IT Service Desk for at least one year dealing with 1st/2nd Line support calls.

They will be sitting on the 1st line support desk solving calls via the telephone using remote desktop tools, they will diagnose the call and close if possible, and if not they will pass it onto a desktop engineer for a visit.

The successful candidate must also have knowledge of MS systems, MS office products, active directories, building laptops from images, setting up new accounts.

All the usual first line support duties.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk




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