Service Care Solutions Ltd
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Senior Business Analayst

I am currently recruiting for a Senior Business Analyst to work a 12 month contract in Cambridgeshire.

Candidates will lead the programme of business process reviews across a broad range of service areas and workstreams.

You should be able to advise on and redesign processes with a focus on improving the customer experience, by implementing quick wins and making better use of existing IT systems in the short and medium term, and/or identifying new opportunities for future digital and ICT improvements.

Roles & Responsibilities:


To be responsible for planning and leading on multiple concurrent projects across the business process review programme.


To oversee the collection, interpretation and analysis of service and customer data to develop and present the current state insight for each business area/process to be reviewed.


To liaise with key internal and external stakeholders and undertake observations/interviews as necessary to ensure the relevant level of technical and functional requirements are captured to inform the focus of each review.


To lead on delivering business process re-engineering and customer journey mapping workshops involving service representatives and stakeholders.

To advise and guide stakeholders, through effective influencing, negotiation and collaborative working, to focus on measurable outcomes and solutions that meet the needs of the customer and business.


To ensure there is a consistent approach to customer journeys across all council processes reviewed, to ensure alignment with Customer Access, ICT and Digital design principles and strategies.


To lead on mentoring, coaching and providing business analysis advice, support and guidance; to the Business Analyst and other staff assigned to support the business process review programme.


To oversee the implementation of end user testing and acceptance to ensure that redesigned processes and any associated technology are fit for purpose before being introduced into the live environment.


To adhere to Programme and Project governance and corporate approach to business process reviews to ensure a consistent, repeatable approach.

This is likely to include regular update meetings, completion of progress reports and plans.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email